This guide will walk you through the process of integrating Factory with Slack, enabling seamless interaction between Factory and your Slack conversations.

Prerequisites

  • A Factory account with admin privileges
  • Admin access to your Slack workspace
  • Ability to install apps in your Slack workspace

Integration Steps

1

Access Factory Integrations

Log in to your Factory account and navigate to the Integrations section in your Settings.

2

Initiate Slack Integration

Click on “Connect” next to Slack to start the integration process.

3

Authorize Factory's Slack Application

You’ll be redirected to Slack. Review the requested permissions and click “Allow” to authorize Factory access to your Slack workspace.

4

Select Workspace

If you belong to multiple workspaces, select the workspace you want to connect to Factory.

5

Confirm Integration

After authorization, you’ll be redirected back to Factory. Verify that the integration status shows as “Connected”.

6

Add to Channels

In your Slack workspace, add the Factory app to relevant channels by typing /invite @Factory in each channel.

Verification

To ensure the integration is working correctly:

  1. Mention @Factory in a thread within a channel where the app has been added.
  2. Verify that Factory responds with a link to open the conversation in Factory.
  3. Click the link and confirm that the Slack thread content appears in your new Factory session.

Usage

The Slack integration allows you to:

  • Mention @Factory in any Slack thread to receive a link to continue the conversation in Factory
  • Import Slack thread context into Factory by clicking the provided link
  • Reference Slack threads in Factory by pasting a thread URL into a Factory chat

When a Slack thread is imported, Factory has access to the entire conversation history, allowing it to provide context-aware assistance.

Best Practices

  • Add the Factory app only to channels where development discussions occur.
  • Use threads rather than channel messages when mentioning Factory.
  • Provide sufficient context in the Slack thread before mentioning Factory.
  • Regularly review the permissions granted to the Factory app in your Slack settings.

Troubleshooting

If you encounter issues during integration:

  • Ensure you have admin rights in both Factory and your Slack workspace.
  • Verify that the Factory app has been added to the channel where you’re mentioning it.
  • If you see a “not_in_channel” error toast when trying to paste a Slack thread URL, it means the Factory bot needs to be invited to that channel. Use /invite @Factory in the channel to resolve this issue.
  • Check that your organization’s firewall isn’t blocking webhook communications.
  • For persistent issues, contact Factory support with specific error messages.

Security and Compliance

Learn about Factory’s security measures and how we protect your data