This guide will walk you through the process of integrating Factory with Sentry, enabling the Factory platform to access and work with your error tracking data.

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Prerequisites

  • A Factory account with admin privileges
  • Admin access to your Sentry organization
  • Sentry projects set up for your applications

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Integration Steps

1

Access Factory Platform

Log in to your Factory account and navigate to the Integrations section in your Settings.

2

Initiate Sentry Integration

Click on “Connect” next to Sentry to start the integration process.

3

Install Factory's Sentry Integration

You’ll be redirected to Sentry. Review and approve the installation of Factory’s Sentry integration in your organization.

4

Configure Access Permissions

Factory requires specific permissions to function optimally:

  • Issue & Event Access (Read Access): Allows Factory to retrieve issue details, stack traces, and related events
  • Organization Access (Read Access): Enables Factory to access organization-wide settings and metadata
  • Project Access (Read Access): Permits Factory to access project-specific information and settings
5

Confirm Integration

After granting permissions, you’ll be redirected back to Factory. Verify that the integration status shows as “Connected”.

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Usage

Once integrated, Factory can:

  1. Access Issue Details: View comprehensive information about errors, including stack traces, breadcrumbs, and context data
  2. Search Issues: Find specific issues across your Sentry projects
  3. Analyze Error Patterns: Understand error trends and common failure points
  4. Context Integration: Use Sentry data as context when discussing code changes or debugging

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Issue Context

When you share a Sentry issue URL in a Factory chat, the assistant will automatically:

  1. Retrieve the issue details
  2. Extract relevant stack traces
  3. Include error context and breadcrumbs
  4. Provide insights based on the error information

Example Sentry issue URL format:

https://sentry.io/organizations/your-org/issues/12345/

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Best Practices

  • Regularly review and audit the permissions granted to Factory
  • Use Sentry’s project-level settings to fine-tune access control
  • Keep your Sentry organization’s security settings up-to-date
  • Periodically review the integration’s usage and effectiveness

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Troubleshooting

If you encounter issues during integration:

  • Ensure you have the necessary admin rights in both Factory and Sentry
  • Check Sentry’s audit logs for any permission-related issues
  • Verify that your organization doesn’t have conflicting third-party application restrictions

For persistent problems, contact Factory support with specific error messages or screenshots.

Security and Compliance

Learn about Factory’s security measures and how we protect your data