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PagerDuty + Factory Integration Benefits

  • Bring PagerDuty context into Factory’s AI workflow. Paste or mention any PagerDuty incident URL in chat and Factory automatically pulls in the full incident timeline, alerts, responders and notes.
  • Accelerate incident triage. Engineers see enriched incident details side-by-side with code, logs and other context, reducing tool-switching needs.
  • Generate fixes faster. Factory can analyze the imported PagerDuty data, identify likely root causes and propose remediation PRs.
  • Zero-maintenance integration. OAuth-based—no service keys, Event Rules or manual configuration inside PagerDuty.

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How it Works

  • A Factory user connects their PagerDuty account using OAuth with read-only scope.
  • When a PagerDuty incident URL is pasted into Factory chat, Factory retrieves the incident’s details, alerts and notes to help root cause the problem.
  • Factory displays this parsed information in the Context Panel and incorporates it in its responses and suggestions.

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Requirements

  • A PagerDuty user who can authorize OAuth applications.
  • A Factory account with permission to manage personal integrations.

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Support

If you need help with this integration, please contact support@factory.ai.

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Integration Walkthrough

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In PagerDuty

No configuration is required in PagerDuty. This integration uses OAuth authentication with read-only scope, so there’s no need to create services, integrations, or event rules in your PagerDuty account. All setup is completed within Factory.

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In Factory

  1. Sign in to Factory and open Settings.
  2. Locate PagerDuty and click Connect.
  3. A popup redirects to PagerDuty’s OAuth screen. Select the account you wish to authorize and click Allow Access.
  4. When the popup closes, PagerDuty will display as Connected with a green dot. You’re done—no further steps in PagerDuty are necessary.

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Verifying the Integration

  1. Copy a PagerDuty incident URL, e.g. https://acme.pagerduty.com/incidents/PRD1234.
  2. Paste it into any Factory chat.
  3. The incident details should appear in the Context Panel within a few seconds.

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How to Uninstall

  1. In PagerDuty, navigate to User Settings → Authorized Applications.
  2. Locate Factory and click Revoke Access.
This immediately invalidates the OAuth token; Factory will stop retrieving data.