Contact Support
Find the right channel to get help with Factory, depending on what you need.
If you need help with Factory, the team and community are here for you. Pick the channel that matches your request so you reach the right people fast.
Choose a channel
Email support
Use email for anything specific to your account that should not be public:
- Account access, organization, and membership
- Billing, invoices, and plan changes
- Technical problems that need someone to look at your account
Reach the team at support@factory.ai.
Community on Discord
- How-to questions and usage tips
- Product feedback and ideas
- Connecting with other users and the team
Open the Factory Discord invite.
Bugs and feature requests
- Reproducible bugs in Droid
- Feature requests and enhancement ideas
Search the existing issues first, then open a new one if your report is not already there.
Write a report we can act on
Whether you email us or open a GitHub issue, a few details help us resolve it faster:
- What happened and what you expected to happen instead
- Steps to reproduce, including the exact command or action
- Version and environment: operating system, terminal or IDE, and the Droid version
- Evidence: relevant error messages, logs, or screenshots
- Impact: how often it happens and whether it blocks your work
Run droid --version to confirm which version you are on before reporting a bug.
Found a security vulnerability? Do not post it publicly. Report it privately to security@factory.ai. Running Droid in a regulated or enterprise environment? See Factory for Enterprise.